Technical Support Engineer - L2 (Greece)

Adastra is a global IT company, offering premier class services and solutions in the area of Information Management. We work in international teams and on projects for leading global financial, automotive, telecommunications and insurance pioneers. We pride ourselves in accepting the challenge of mastering new technologies with each new task and in empowering our clients in achieving results. What gives us satisfaction is the opportunity to apply innovation in our jobs daily, inclusive of new areas such as Big Data, Artificial Intelligence, Internet of Things, Blockchain, Cloud, Data Monetization and Robotic Process Automation.

Responsibilities:

• Monitor loading processes and ensure seamless database operations, especially in Oracle environments.
• Handle Incident and Service Request (SR) tickets escalated from Level 1 Support, focusing on database-related issues.
• Prioritize and resolve cases with a focus on database performance and optimization.
• Perform bug fixes and implement workarounds, including writing and debugging database scripts where necessary.
• Maintain and update technical documentation, particularly for database structures and custom scripts.
• Plan and assess the impact of change requests, especially those involving database configurations and system performance.
• Execute approved change requests, ensuring minimal disruption to operations.
• Collaborate with stakeholders to communicate changes and ensure all relevant information is shared.

Requirements:

• Minimum of 2-3 years of experience in technical support or a related field, with a focus on PL/SQL and Oracle databases.
• Proven hands-on experience in PL/SQL for writing, optimizing, and troubleshooting scripts.
• Familiarity with other RDBMSs (Microsoft SQL Server, IBM Netezza, IBM DB2, Teradata) is an advantage.
• Previous experience in a Level 2 support role is preferred.
• Strong skills in handling incident and service request tickets, with the ability to troubleshoot database issues effectively.
• Excellent prioritization and time-management abilities.
• Detail-oriented with a commitment to accuracy and quality of work, particularly in database operations.
• Proficiency in English (spoken and written).

What Adastra can offer you:

• Diverse career growth opportunities

• Extensive portfolio of technical trainings

• Access to certification programs

• Leadership and soft skills trainings

• Exposure to challenging projects in an international environment

• Opportunity to work with the latest technologies in the Data field

• Multicultural, dynamic, and learning-focused working environment

• Opportunity to work from home
   

Are you ready to join a dynamic team of professionals committed to deliver best-in class solutions and services to the world’s leading organizations? Apply now or send your resume in English. We thank all interested applicants and will only contact a short list of them.