Junior Technical Analsyt

Adastra is a global IT company, offering premier class services and solutions in the area of Information Management. We work in international teams and on projects for leading global financial, automotive, telecommunications and insurance pioneers. We pride ourselves in accepting the challenge of mastering new technologies with each new task and in empowering our clients in achieving results. What gives us satisfaction is the opportunity to apply innovation in our jobs daily, inclusive of new areas such as Big Data, Artificial Intelligence, Internet of Things, Blockchain, Cloud, Data Monetization and Robotic Process Automation.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related technical field
• Good level of English communication skills
• Ability to explain information clearly and professionally
• Strong problem-solving and analytical skills, able to follow logical steps to identify and resolve issues
• Customer-oriented mindset, with a proactive approach to helping users and ensuring their satisfaction
• Willingness and ability to learn new systems, tools, and technical concepts quickly
• Basic understanding of common IT topics such as data handling, software applications, and system access (training provided)
• Team player with strong collaboration and interpersonal skills

Responsibilities: 

• First point of contact for clients, offering support through various channels, including email, live chat, and phone, to ensure their issues are addressed promptly
• Diagnosing technical issues such as form building issues, password recovery, data sources and data destinations, licenses, and subscriptions etc.
• Providing step-by-step solutions, resulting in improved customer satisfaction
• Collaborating with team members to tackle complex challenges and find effective solutions

What Adastra can offer you:

• Diverse career growth opportunities

• Extensive portfolio of technical trainings

• Access to certification programs

• Leadership and soft skills trainings

• Exposure to challenging projects in an international environment

• Opportunity to work with the latest technologies in the Data field

• Multicultural, dynamic, and learning-focused working environment

• Extended Additional Health insurance package

• Multisport cards

• Additional annual paid leave days

• Opportunity to work from home

• Recharge program for a better balance between work and personal commitments

• Referral bonus program

• Corporate social and charity initiatives and Events

• Regular team buildings and office parties

• Three office locations in Bulgaria with a relax and gaming area

Are you ready to join a dynamic team of Information Management professionals committed to deliver best-in class solutions and services to the world’s leading organizations? Apply now or send your resume in English. We thank all interested applicants and will only contact a short list of them.